Terms and Conditions

Revision Policy

We provide revision depending upon the package you selected. Customers can ask us for free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Website Design Network cancels or terminates your Contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

  • You make a request when the initial concepts for a logo are offered. However once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.

  • If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).

  • If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).

  • If request for refund is made between 48 - 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).

  • No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

  • No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.

  • No refund requests will be entertained after the final files have been delivered.

  • For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.

  • For logo design service at the time of initial design only.

  • A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction

  • Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.

  • All design jobs require customer feedback before finalising the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.

  • 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Website Design Network will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their art work brand logo to be registered.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements

  1. Claim your refund specifying your concern by contacting us via any of the following two modes:

  1. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Website Design Network and you would not be able to display any version of the design sent by company. Let us also specify that:

    • Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.

    • Working in collaboration with the Government Copyright Licensing Agencies, Website Design Network would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.

The designs are created after a thorough research which ensures the design quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Domain and Hosting

Domain and hosting will be provided for free with website packages, where applicable.

All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.

If you are not hosting your website with us, we will not provide email accounts.

There is no refund for the hosting, domain or email server package.

The Customer shall be solely responsible and liable for compliance with applicable privacy and personal data protection requirements (including, but not limited to requirements laid down by General Data Protection Regulation (EU) 2016/679), which may be applicable to any personal information, data or content collected through, stored or otherwise processed in relation to Website Hosting Services via the Customer website or server.


Delivery Policy

All design order files are delivered as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account . We offer a RUSH DELIVERY service by paying extra charge. For further assistance, contact us.

Record Maintenance

We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.

Customer Support

Website Design Network is open Monday to Friday from 10:00 until 19:00, contact us for any enquiries.

Communication Policy

YOU agree that Website Design Network with official email: websitedesignnetwork@hotmail.com is not liable for any correspondence from email address (es) other than the ones the official email and mentioned on our website. Website Design Network should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through official email address that already mentioned on Website Design Network Website.

Legality

The Customer must not use the Website to host, store, send, relay or process any material; or for any purpose; which is unlawful, illegal, fraudulent, or which breaches any applicable laws, regulations or legally binding codes, or infringes any third party rights, or may give rise to any form of legal action against the Company or the Customer or any third party.

By accepting these terms & conditions, the Customer hereby acknowledge that all the information provided by you will be correct, current, and complete. If Website Design Network believes the information that you have provided is not correct, current, or complete, Website Design Network has the right to refuse your access to any services or any of its resources, and to terminate or suspend the service at any time.


100% Unique Design Guarantee

At Website Design Network we guarantee that all of our customers' websites, logo and design are made from scratch that is tailor made for your requirements. We guarantee that will be unique and meet your satisfaction.

Exclusions

Website Design Network will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. Website Design Network will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.